Official Medical Aesthetics Terms and Conditions

Welcome to Botoderm. This highly comprehensive digital portal and wholesale distribution infrastructure are operated by Botoderm. Throughout this site, the terms “we”, “us”, “our”, and “the Supplier” refer exclusively to Botoderm. Botoderm offers this website, including all commercial information, clinical tools, and specialized wholesale services available from this site to you, the B2B user, explicitly conditioned upon your unconditional acceptance of all terms, conditions, policies, and legal notices stated within these Medical Aesthetics Terms and Conditions.

By visiting our secure B2B site and/or purchasing premium clinical formulations from us, you actively engage in our wholesale “Service” and agree to be legally bound by the following operational parameters and directives (“Medical Aesthetics Terms and Conditions”), including those additional policies referenced herein and/or available by hyperlink. These comprehensive Medical Aesthetics Terms and Conditions apply to all users of the site, including without limitation users who are simply browsing, clinical vendors, registered customers, international merchants, and/or verified contributors of medical content.

We strongly urge you to read these Medical Aesthetics Terms and Conditions meticulously before accessing, registering for, or using our website. By accessing or using any part of the wholesale site, you agree to be bound unconditionally by this legal framework. If you do not agree to all the terms and conditions of this bilateral commercial agreement, then you may not access the website, create a clinical account, or use any of our B2B procurement services.

1. B2B Online Store Parameters and Clinical Qualifications

The products distributed by Botoderm are strictly intended for professional, clinical, and licensed medical application. By explicitly agreeing to these overarching Medical Aesthetics Terms and Conditions, you legally represent and warrant that you are at least the age of majority in your state, province, or sovereign country of residence (minimally 18 years of age). Furthermore, you represent that you possess the requisite medical licenses, clinical certifications, and jurisdictional authority to purchase, receive, and administer professional-grade dermal fillers and lyophilized neurotoxins.

You may not use our specialized clinical products for any illegal, unauthorized, or off-label purpose that violates the medical statutes of your local jurisdiction. Furthermore, you may not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws, pharmaceutical distribution regulations, and medical malpractice statutes). A breach or violation of any of the parameters outlined within these Medical Aesthetics Terms and Conditions will result in the immediate, irrevocable termination of your corporate Services and potential reporting to regional health authorities.

To view standard European guidelines on medical device and pharmaceutical procurement, please reference the official European Medicines Agency (EMA) documentation, which outlines the gravity of compliant supply chain operations.

2. Clinical Products, Specifications, and Inventory Management

Botoderm acts as an authorized supplier of authentic South Korean injectables. All descriptions of clinical products, molecular specifications, or wholesale product pricing are strictly subject to change at any time without prior notice, at the absolute sole discretion of our logistics and pricing departments. We reserve the unequivocal right to discontinue any product, alter dilution charts, or restrict sales of certain active ingredients at any time.

We have made every conceivable effort to display as accurately as possible the colors, packaging, holographic seals, and structural images of our products that appear at the store. However, we cannot guarantee that your computer monitor’s display of any color will be clinically accurate. The responsibility to verify the specific product requirements, including the correct administration protocols for products such as Botulax 100U, rests entirely with the purchasing medical professional.

Under these Medical Aesthetics Terms and Conditions, Botoderm does not provide medical advice. Any dilution guidelines or application literature provided on our site is strictly for informational purposes and must never supersede the professional judgment of a board-certified physician or the official manufacturer’s leaflet. For independent verification of ingredient efficacy, we encourage practitioners to utilize databases like PubMed.

3. Accuracy of Billing, Pricing, and Financial Protocols

We reserve the right to refuse any clinical order you place with us under the jurisdiction of these Medical Aesthetics Terms and Conditions. We may, in our sole discretion, limit or cancel quantities purchased per person, per clinic, per household, or per wholesale order. These strict limits may include orders placed by or under the same customer account, the same credit card, and/or orders that utilize the exact same billing and/or shipping address.

We will perpetually try to ensure that all clinical details, product descriptions, and wholesale prices which appear on this comprehensive Website are highly accurate; however, digital or typographical errors may occasionally occur. If we discover a pricing error in any medical product which you have already ordered, we will inform your procurement officer of this anomaly as rapidly as possible and grant you the explicit option of reconfirming your order at the correct institutional price or outright cancelling it. If we are completely unable to contact your clinic, we will treat the order as cancelled. If you cancel and you have already paid for the clinical product, you will receive a full, unmitigated refund.

4. Expedited Shipping and Cold-Chain Logistics

Botoderm will deliver your specialized merchandise directly to your clinic’s doorsteps utilizing our premium courier networks. Orders will be deemed to have been officially placed when an automated email confirmation has been dispatched and received from Botoderm to the client. Any order, once it enters the logistics processing phase, is generally not cancellable due to the rapid nature of our dispatch system.

Because we traffic in temperature-sensitive biologics, our shipping operations are governed strictly by our Validated Cold-Chain Shipping Protocol. By agreeing to these Medical Aesthetics Terms and Conditions, you acknowledge that our EPS insulated packaging and eutectic cooling methods are designed to maintain product viability during standard transit times (3-7 days). Final shipping costs will be dynamically calculated and displayed during your purchase checkout phase, depending entirely on your sovereign delivery address and the volumetric weight of your merchandise.

5. Sovereign Customs, Import Duties, and Global Trade

This is a critical component of our Medical Aesthetics Terms and Conditions. International clinical orders will almost certainly need to clear sovereign customs in your destination country. As the buyer and importer of record, you are entirely responsible for understanding your local laws regarding the importation of medical devices and injectables.

Import duties, national value-added taxes (VAT), processing tariffs, or other customs charges will be collected by the shipping company (FedEx, UPS, DHL) directly upon delivery. Botoderm operates strictly on a DDU (Delivered Duty Unpaid) basis. We are absolutely not responsible for, nor can we predict, delays caused by the customs department in your country.

Furthermore, under these Medical Aesthetics Terms and Conditions, we are not financially or legally responsible for any returned, seized, or destroyed shipments executed by the customs department in your country due to a lack of proper import licenses on your end. Additional costs or delays may frequently occur during international trade. We sincerely hope that you do not use additional import costs or sovereign customs clearance delays as a fraudulent reason for requesting refunds or leaving negative feedback. A refund order is strictly not allowed if you refuse to pay your national custom charges when the order is successfully shipped to your country.

6. Refund, Return, and Exchange Limitations

Due to the highly sensitive, biological, and temperature-dependent nature of our products, Botoderm operates under a strict “No Return, No Exchange” policy. Once a cold-chain product leaves our continuous-monitoring medical refrigerators, we can no longer guarantee its structural integrity if it is shipped back to us by a third party. Therefore, for the absolute safety of all our clinical partners, returned inventory is classified as bio-hazard and must be destroyed.

Under the parameters of these Medical Aesthetics Terms and Conditions, Botoderm does not accept standard refunds, returns, or exchanges for buyer’s remorse or accidental ordering. However, if you exceptionally have valid, highly documented reasons (e.g., the product arrived physically destroyed, or the courier officially declares the package “Lost in Transit”), please contact our B2B support team immediately so that we can thoroughly evaluate your refund or replacement eligibility on a strict case-by-case basis. Special processing fees may apply to any approved deviations from this policy.

7. Equipment, Account Management, and Data Privacy

You are exclusively responsible for obtaining and continuously maintaining all telephone hardware, computer infrastructure, and other encrypted equipment needed to securely access and use our Service, and you will be solely responsible for all financial charges related thereto. Botoderm shall not be liable for any damage to your local equipment resulting from your use of our digital Service.

You are required to create a verified B2B account in order to use the Service. This is mandated so we can provide your clinic with easy access to print your Commercial Invoices, view your past clinical purchases, modify your logistical preferences, and ensure the legally permissible use of the Service. You are strictly responsible for protecting the ultimate confidentiality of your password(s).

Your submission of sensitive corporate and personal information through the wholesale store is governed rigorously by our separate data policies. To understand exactly how we protect your financial data and comply with global laws like GDPR, please thoroughly review our official Aesthetic Supply Privacy Policy.

8. Policy Against Unsolicited Advertising (Anti-Spam)

Botoderm actively protects its brand equity. We strictly require that all digital e-mails promoting Botoderm or its clinical products are sent exclusively to clients who have explicitly agreed (opted-in) to receive such commercial messages. We aggressively prohibit any unauthorized advertising of our brand, wholesale catalog, and Web site using unsolicited email messages (Spam).

Not complying with this critical anti-spam policy will cause immediate partnership termination and/or affiliate account termination without warning or financial recourse. If you feel you’ve been sent unsolicited emails promoting our brand or website by a rogue third party and would like to register a formal legal complaint, please email our abuse department immediately. We will swiftly investigate all allegations made related to unsolicited messages.

9. Disclaimer of Warranties and Limitation of Liability

You expressly agree, without reservation, that your use of the clinical product is at your sole, professional risk. Neither Botoderm, its international affiliates, nor any of their respective officers, employees, or logistics agents warrant that the Service will be uninterrupted or totally error-free.

Furthermore, within the absolute maximum extent permitted by applicable law, Botoderm does not make any overriding warranty as to (1) the specific biological results that may be obtained from the use of the product on a particular patient, or (2) the ultimate accuracy, reliability, or clinical longevity provided through the product. Medical aesthetics are highly subjective, and patient physiology varies drastically.

You expressly understand and agree through these Medical Aesthetics Terms and Conditions that Botoderm and its subsidiaries, affiliates, officers, employees, agents, and partners shall absolutely not be liable to you, your clinic, or your patients for any direct, indirect, incidental, special, consequential, or exemplary damages—including but not limited to medical malpractice claims, loss of profits, loss of clinical goodwill, or data loss—resulting directly or indirectly from or in connection with your use of the biological products purchased from Botoderm.

10. Applicable Law and European Jurisdiction

Botoderm operates its primary technical and logistical infrastructure within the European Economic Area (EEA). By utilizing any Botoderm service, purchasing products, or navigating our catalog, you explicitly agree that the laws of the applicable European Union member state, aligned with broad EEA commercial regulations, will govern these overarching Medical Aesthetics Terms and Conditions. Any dispute of any sort that might arise between your clinic and Botoderm will be subject to this jurisdiction. You can review standard EU digital commercial laws via EUR-Lex, the official database of European Union law.

11. Changes to Terms of Service and Contact Information

You can effortlessly review the most current, legally binding version of the Medical Aesthetics Terms and Conditions at any time at this specific web page. We reserve the unmitigated right, at our absolute sole discretion, to update, systematically change, or replace any part of these Terms of Service by posting vital updates and functional changes directly to our website.

It remains your distinct corporate responsibility to check our website periodically for systemic changes. Your continued use of or access to our B2B website or the wholesale Service following the posting of any changes to these Medical Aesthetics Terms and Conditions constitutes your legal, binding acceptance of those changes.

Any profound questions, legal inquiries, or necessary clarifications about these Terms of Service should be sent to our corporate compliance team directly at info@botoderm.com or via the forms available on our Contact Us page.

Medical Aesthetics Terms and Conditions FAQ